Responsibilities

You will serve customers by providing product and service information; resolving product and service problems.

Job Duties

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Identify and assess customers’ needs
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Skills and Qualifications

Product Knowledge, Quality Focus, Problem Solving, Question Asking Skills, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Languages: German & English fluency required. Other languages a plus.

Your profile

You have ideally a completed an IT degree with a focus on web technology or are a passionate web developer with proven experience. Solid knowledge of client-server architecture. You possess advanced knowledge in the following areas: HTML5 and CSS and are experienced in programming with jQuery. JSON, REST, CRUD are not foreign words to you. You have experience with Agile, test-driven software development with Scrum.

Responsibilities

You work actively on the development of the FleetMon platform and the expansion of Web-GUI in design and functional areas. Together with your team, you develop intuitive and flexible front-end applications based on current Web standards and GUI guidelines.

Beneficial skills

• Python, Django / Jinja2 Templates
• PHP
• Google Closure Tools
• Mapping framework, OpenLayers / Leaflet
• Knowledge of SQL (MySQL, Postgres) and No-SQL DBs (Redis)
• You are excited about new ideas, constantly learn new things and are obsessed with detail